Shipping Policy
Shipping timelines and delivery terms depend on whether you purchase through a partner retailer or directly from Mercador.
Affiliate purchases
When you click through to a retailer and complete your order there, shipping is handled entirely by that retailer. Shipping costs, delivery windows, and fulfillment policies are shown during the retailer's checkout process and may vary by product and destination.
Owned inventory purchases
For products sold directly by Mercador, shipping charges and estimated delivery timing are shown at checkout. Shipping availability, speed, and price may vary by item, location, and fulfillment requirements.
International orders
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless explicitly stated otherwise, these charges are the responsibility of the customer.
Shipping questions
If you have a shipping question, contact affiliates@mercador.ai. Please include your order number and any retailer or tracking details where possible.