Support & Contact
We are here to help with shopping questions, account issues, owned-inventory orders, and general support across the Mercador experience.
Contact us at affiliates@mercador.ai. To help us resolve your request faster, include any relevant order number, account email, or tracking link.
Our usual response time is 1-2 business days.
Frequently asked questions
How does Mercador work?
Mercador uses AI to understand your style, preferences, and shopping intent, then surfaces curated recommendations across fashion and beauty.
How do I get my colour palette?
Mercador offers AI-powered colour analysis to help you understand which tones naturally harmonise with your features and inform stronger shopping choices.
Can I return a product?
For affiliate purchases, returns and refunds are handled by the retailer where the purchase was completed. For products sold directly by Mercador, follow the instructions provided in your order communication or contact us.
How is my data used?
We use your information to personalise recommendations, process orders, improve the service, and support core site functionality. Please see our Privacy Policy for more detail.
Is Mercador free to use?
Yes. Browsing, personalisation, and discovery experiences are free to use. You only pay if you decide to purchase from a retailer or buy a product directly through Mercador.